CVE-2025-48388: freescout — Fix

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, the application performs insufficient validation of user-supplied data, which is used as arguments to string formatting functions. As a result, an attacker can pass a string containing special symbols (\r, \n, \t)to the application. This issue has been patched in version 1.8.178.

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CVSS v3.1 Score

6.5

MEDIUM

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:N

Weakness Type (CWE)

CWE-93 CWE-93

CWE-134 CWE-134

Affected Products

Vendor	Product	Versions
freescout	freescout	< 1.8.178

References

Advisories & Patches

https://github.com/freescout-help-desk/freescout/commit/eab97711027fff4bce90ccd2e189cbc184fa0370 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-c76f-wggm-grcq

Frequently Asked Questions

What is CVE-2025-48388? +

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, the application performs insufficient validation of user-supplied data, which is used as arguments to string formatting functions. As a result, an attacker can pass a string containing special symbols (\r, \n, \t)to the application. This issue has been patched in version 1.8.178. It has a CVSS v3.1 base score of 6.5 (MEDIUM).

How severe is CVE-2025-48388? +

CVE-2025-48388 has a CVSS v3.1 score of 6.5 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance.

What products are affected by CVE-2025-48388? +

CVE-2025-48388 affects products from freescout, specifically: freescout. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2025-48388? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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