CVE-2025-26400: web help desk XXE — Fix

Description

SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files.

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CVSS v3.1 Score

5.3

MEDIUM

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

Weakness Type (CWE)

CWE-611 CWE-611

Affected Products

Vendor	Product	Versions
solarwinds	web_help_desk	< 12.8.7

References

Advisories & Patches

https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-7_release_notes.htm https://www.solarwinds.com/trust-center/security-advisories/CVE-2025-26400

Frequently Asked Questions

What is CVE-2025-26400? +

SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files. It has a CVSS v3.1 base score of 5.3 (MEDIUM).

How severe is CVE-2025-26400? +

CVE-2025-26400 has a CVSS v3.1 score of 5.3 out of 10, rated MEDIUM. This is a medium-severity vulnerability that should be remediated as part of regular maintenance.

What products are affected by CVE-2025-26400? +

CVE-2025-26400 affects products from solarwinds, specifically: web_help_desk. Check the affected products table above for specific version ranges.

How do I check if I'm vulnerable to CVE-2025-26400? +

You can use Secably's free Website Scanner to check your website for known vulnerabilities. For infrastructure scanning, use the Port Scanner to identify exposed services that may be affected. Check the vendor advisories linked above for specific patch and version information.

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